What better way to show your fans that you appreciate them than to send a special offer for their birthday? Even the simplest birthday gift can help them develop a stronger bond with your organization and create excitement they may not have had before.
Tip - Lacking birthdays in your database? Try this play first to build up your birthdays!
Sporting KC implemented a monthly birthday promotion to present fans with a $10 gift certificate using the mobile app + email. The certificate could be used at any event during their birthday month. With this play, Sporting KC intended not only to surprise and delight their fans with a lucrative offer, but to lift this audience's average merchandise spend.
It worked! Average spend for these fans went up 43% (compared to previous events), and 63% of fans who received the offer redeemed it.
Average spend for these fans went up 43% compared to previous events
Kicking off this play is simple: Pick the gift you want to give your fans! Discounts on merch or tickets are the most common, because they are easy to deliver and they encourage spending.
Looking for gift ideas?Great giveaway examples
Birthday emails and mobile communications can be easy to set one time and let it run on auto-pilot all year. Frequency of communication can vary based on the other communications you plan to send to your fans but our recommendations include the following:
Using FanThreeSixty, create an Audience using the Birthday Month segment. In the select box, choose “Current Month.” Any communication connected to this audience will now dynamically use the current month.
To simplify the workload, create imagery and copy that can be used for both email and mobile communications. The imagery should clearly communicate the offer. Remember to include Terms & Conditions for your offer, as well as information on how to redeem (i.e. does the fan need to show their email, mobile device, etc.). This will be dependent upon the incentive you are offering.
Schedule emails and communications to align with your communication plan. For mobile communications, you will need to include push notifications so fans are immediately notified about their offer.
Tip - Consider using fun and creative push notifications! They usually get the best fan engagement.
Watch this play go to work! Depending on how you decide to implement your offer, you can track performance of the offer in a number of ways:
✉️ Email engagement (clicks, views)